Refund Policy
If you are a conscientious and decent client, then you most likely will not need this text. We have not had any requests for refunds due to poor quality or incomplete services for a long time, as we consistently keep the level of customer service at the level of "perfect".
But firstly, there are a lot of people who are doing "bulk testing" on different hosting, as well as hackers and common scammers who seek to use the possibility of refunds for their own benefit.
Secondly, no one is immune from an unfortunate series of coincidences and sometimes, a purchase simply isn’t what we were looking for. Therefore, below we describe in detail the rules for refunding funds to our clients.
Refund is only possible if the service is not fully provided.
The service is not fully provided if the client does not receive (or does not receive in full) one of the resources described in the tariff: CPU/RAM/DISK. The Internet channel is not included in this list, as there are no guaranteed indicators for this service.
Refund Processing
To claim your refund, please fill out an application form (attached below) and provide it with a copy of your passport through the ticket system to our Sales Department. This information is absolutely confidential and is only needed to protect both us and you from intruders. We strongly recommend that you do not share it with third parties.
Failure to fill out the application form and providing a copy of your passport will result in a refund refusal.
After submitting the application through the ticket system, funds will be refunded automatically in the same currency and using the original payment method, without any additional questions or clarifications. If you have not received your refund after 30 days, or have any other refund related enquiry, please contact our Sales Department through the ticket system.
Non-refundable Products and Services
There are no refunds for:
- payments made in bitcoin or any other cryptocurrency, since this method does not provide the possibility of personal identification;
- the Dedicated Server service;
- purchased servers at a discount or promotion;
- renewals of products or services.
Please note:
Only first-time accounts are eligible for a refund. If one account is found using this policy intentionally more than once to get free product/service, we’ll define it as cheating and will terminate this account forever without refund.
Under no circumstances will Perfect Quality Hosting allow a transfer of funds between accounts.
If your IP address is in third party listings, you can send links to these listings to our technical support. We will contact them and ask them to remove your IP address from there. However, we will not provide a refund or replacement of the IP address in such cases.
If the server is not available for some time only from you or from a narrow circle of people, for a reason beyond our control (while it is available from most parts of the world), the funds will not be returned. The provider is not responsible for such situations.
We reserve the right to immediately block all services and even an account without a refund in the event that we receive complaints about a customer. In cases where the complaints turn out to be unjustified, as well as received as a result of a hack or a drawing, the funds will also not be refunded, since the above situations are beyond our responsibility.
Others:
If the Client has encountered technical problems attributable to PQ Hosting that prevent the Client from using the purchased services, PQ Hosting will find alternatives to remedy the situation and will extend the subscription for an equivalent period during which the Customer could not access the services. If a remedy is not possible or if the remedy is not accepted by the Client, PQ Hosting will issue a refund of the payment for the last subscription period (day, month etc. according to the client’s subscription terms).
Termination of Perfect Quality Hosting services
The client may at anytime terminate the Perfect Quality Hosting services, however, in such a case no refund is possible.
We do not provide options for recalculating or refunding funds for the unused period.
Important point: our service and area of responsibility is the allocation of server capacities and technical support. The client is responsible for everything that happens to content and power on the Internet.
Download the refund application
