FAQ

What is the complaint loyalty policy?
We honor the law of each country where we are located, so we are very careful about complaints even from individuals.
We process each complaint manually, if you break the rules and a complaint is received against you, we will stop your server immediately and without refund....
Why do you need hosting?
Any Internet resource (website, portal, online store, database, etc.) must be physically located on a server with constant access to the Internet. The provision of such a server is called hosting. Also, good hosting involves constant control over the equipment, data protection from external threats, the provision of software and assistance in managing the Internet resource. We are able to provide all this and much more.
What are the servers and how do they differ?
We offer you two types of servers - virtual (VPS/VDS) and dedicated. A dedicated server is a separate physical machine that is completely available to the client. A virtual server is an emulation of a separate server, and there can be several such servers on a single physical machine. A virtual server saves money, while a dedicated server provides more power and absolute control. As a rule, dedicated servers are needed for large projects, and for a small site it is enough to rent a VPS.
What is the difference between VPS and VDS?
There is no difference. Virtual Private Server (VPS) and Virtual Dedicated Server (VDS) are two different names for the same technology known as virtual server.
What is an SSD disk and how does it differ from the usual one?
SSD in English stands for solid-state drive. This is an alternative to the more common earlier HDD (hard disk drive). SSD is a more modern and advanced data storage technology. Firstly, it allows you to significantly increase the speed of writing and reading data. This means that SSD drives work significantly faster. Secondly, they are much more durable and more reliable, while being lighter and more compact, and also completely silent. Of course, such drives are more expensive than usual HDDs, but we only use SSDs on servers to ensure our clients the ideal speed.
What is KVM virtualization technology?
We provide a virtual server service. A virtual server is an emulation of a server, while on one physical machine several such servers can be located and work simultaneously (independently, in isolation from each other). Virtualization technology is required to ensure the separation of hardware into several virtual machines. KVM is one of the technologies built into the Linux kernel. In terms of its technical parameters, KVM is not inferior to other virtualization technologies, but at the same time it is much more convenient for work, so we use KVM on all our virtual servers.
I rent your server for my site. Where exactly will my information be?
All your information will be on our servers. And the servers are located in racks of data centers in three countries: the Netherlands, Russia, and Moldova (the choice is yours). The data center is a specialized storage room where the ideal temperature and humidity are maintained for the hardware, with several levels of uninterrupted power supply and ultra high-speed Internet connection. All this is under the round-the-clock supervision of technical specialists and armed guards.
Who will have the access to my information?
Only that circle of persons which you define. In addition to this list, no one else can access your information - this is guaranteed by the protection of data centers, our IT security department and, of course, legislation.
Are your services legal?
Our business is legal and officially documented to the latest chip. We work in full compliance with the laws of the European Union, Russia and Moldova.
How to choose the most suitable tariff?
This is very easy. Contact our manager, he will ask you a number of leading questions and will select the most optimal solution for you. We have specially created a wide range of tariffs in order to satisfy the maximum range of customer needs.
I chose a tariff. Will I be able to change it later?
Of course, you can. You can do this at any time.
I already have a site on another hosting. How can I transfer it to yours?
We'll do this by ourselves. This will be absolutely free. Contact our manager, and he will ask you for all the necessary information about your site. This will be our concern then.
What is a DDoS attack? Is there any protection from it?
A DDoS-attack is a hacker attack, the purpose of which is to temporarily disable an Internet resource with everything that that implies. Such attacks are often made on the online stores or websites of competing companies, on the websites of financial, military or political institutions, and sometimes as an act of revenge or simply because. DDoS attack usually happens like this. A virus program is installed from a hacker's computer to a set of unprotected computers across the entire network, which causes “zombie computers” to access the target address. Often, without being able to withstand an excessively large influx of “visitors” at the same time, the target resource becomes inaccessible, to put it simply – it goes down. DDoS protection is software that detects such anomalous activity and filters it out. We provide reliable protection against DDoS attacks on all our servers.
What processors are used?
NL - 2x Intel Xeon E5-2640V2
MD - 2x Intel Xeon E5-2680V2
RU - 2x Intel Xeon E5-2680V2
LV - 2x Intel Xeon E5-2680V2
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